Awesome Customer Support Outsourcing

Scale Your Support Team While Keeping Your Culture

FIND OUT MORE

Improved Revenue and Sales Conversions

We train your team to always find ways to improve your business, from recommending products to finding ways to save.  Your business is our business, always.

Improved Customer Experience and Loyalty

Customer service is the key to a loyal customer.  Our people, training, and quality processes keep your customers and make them love you.

Reduced Cost of Customer Interactions

There are always ways to improve speed and efficiency, and we are always on the lookout for technology and processes that will help you save.

Advantages

Service Response Partners’ passion for customer engagement and delight translates into tangible business outcomes.

Customer Support & Technical Support

We build support programs that mirror you, with agents who are smart, committed, caring.

Provide the best multi-lingual talent

Tested for language competency, evaluated for applicable experience, our agents are known for providing the most knowledgeable, friendly, and emotionally intelligent support in all channels, all locations, all languages.

Achieve order values 15-30% higher than the industry average

We specialize in e-commerce, where it is absolutely crucial to focus on increasing order size, and we do it consistently.

This dedication allows our employees to make a difference in the areas that matter most to them.

FIND OUT MORE
imac

Solutions

Our contact center solutions address your operational needs across the customer lifecycle, and are designed to deliver predictable results across interactions, channels, and geographies

Email/Chat/Web survey platform

We use the newest systems to monitor the content of your customer interactions and raise customer satisfaction.

Multi-channel Interaction analyzer

Your customers interact with you on multiple platforms.  We not only work on all of them, but work to create a unified view of your customer experience.

Agent performance dashboards

Your agents are your frontline team, and it is important for you to have full transparency into their performance and improvement.   We provide industry-leading access to your team.

CSAT/DSAT dashboards and reports

Data wins the day.  We create reporting that tracks the most important numbers and allows you to make decisions.

FCR dashboard and reports

Elaborate the above feature and keep it precise so that it makes a single line to match up with the design. Keep it small and simple.

Net Experience Score (NES)

We combine data on performance, customer satisfaction, and quality to create a unique customer index.

They address, differently, business challenges that you face at every stage of the customer lifecycle. The difference lies in being predictive, be it innovation or delivery. We call it predictive customer lifecycle management

FIND OUT MORE

OpenTable Case Study

Our relationships are powered by our constant drive to outperform and deliver greater business value to our clients

When OpenTable®—the #1 trusted site for online restaurant reservations—required a customized contact center solution that would ensure an exceptional quality customer experience for each and every customer interaction, they looked to the team at Service Response Partners. In customizing a solution for OpenTable, SRP met stringent requirements for service standards, and data security, and technical knowledge including:

Friendly, Educated, Engaged Customer Care and Sales Professionals​

Expert Customer Acquisition and Up-Selling Techniques​

Maximum Data and Facility Security​

Low Staff Attrition and High Attendance Adherence​

Virtual Systems​

Skilled Multi-Language Support in Telephone, Email, Chat​

Partners

Our clients include some of the most recognized brands in the consumer space.  We are proud to call them our partners.

Regardless of whether you are an established brand in need of proven performance, or just starting out and need help in leveling up your service, we can help.

FIND OUT MORE

Proudly
Supporting

7bc50488-opentable_04j01v04j01v000000
11d40116-playboy_03z01n03z01n000000
invoice2go
glint
597355dd-skout_03c01e03c01e000000

Request A Quote

Service Response Partners strategically partners with our clients for everything from task-specific projects to full end-to-end outsourced solutions.

"We would like to thank you all personally at SRP for your continued dedication to the OpenTable cause and the great support you are providing our restaurant partners and diners.

We are lucky to have you working with us to help make our busy season the apogee of what has been a great multi-year partnership with SRP. THANK YOU!!"