ServiceResponse Partners is a strategic contact center that has developed proven programs that meet both customer needs and changing business demands.
With extensive experience in many industry landscapes, and a team of seasoned business executives, we understand your challenges. Answering the phone is a piece of the puzzle, but we know there's more. We strive to add strategic value to our engagements, ensuring that your business results are achieved.
We believe in a People-Driven strategy.
In choosing ServiceResponse Partners you will gain a partner with proven experience and a demonstrated history of working with clients to deliver extended reach through multi-channel contacts, lasting relationships through retention and loyalty programs, and planned, meaningful results.
Our outsourced model enables your organization to not only realize great savings in converting from fixed costs to variable costs, it also delivers our service as a Revenue Call Center. Together we become the voice of your organization, driving long-term relationships across multi-channels. Whether it is Phone, Live Chat, or Email, ServiceResponse Partners delivers an integrated response service that ensures your customers receive a great experience each time!
ServiceResponse Partners’ Hosted Technology solutions provide clients with an attractive set of options.
We move service into the cloud, improving productivity and integrating social media into customer relationship management offerings. We help organizations enhance their operations with lower costs, reduced risk, and higher customer satisfaction.
Our IT infrastructure is centralized into a global GigaPOP® network, which separates our IT infrastructure from our physical service centers. This allows ServiceResponse Partners’ clients to meet rapidly changing service requirements by adding capabilities without installing new infrastructure. We offer solutions for:
Superior Service comes from recruiting and training superior people. ServiceResponse Partners is a leader in contact center customer relationship management because we not only focus on your customers, we also focus on our own in-house staff.
OUR PEOPLE
It’s their skill in becoming your voice that plays a crucial role in achieving success. They are our most valuable resource, and as such we take care of them, focusing on employee satisfaction every step of the way.
It costs much more to acquire new staff members than to retain existing staff. That’s why building long-lasting employee relationships is one of our priorities for success. Employee enrichment is an important part of what we do to keep our company healthy and happy.
As a result, our happy, friendly, and professional agents go out of their way to serve your customers, because they understand that their responsibility does not end with solving the caller's issue. It also includes making a positive impression. ServiceResponse Partners brings experience and passion to the all-important job of making sure your customers are not only satisfied, but experience such a superior level of service that they also become your brand advocates.
People Serving People
Experience. Empathy. Exceeding Your Expectations.
What makes Service Response Partners unique is our ability to provide excellent service that is simple, flawless, and innovative. We take pride in offering solid business solutions that not only achieve stronger relationships with your customers, but provide top line growth! Service Response Partners works with each of its clients to not only drive higher conversion rates, but to also strategically deliver a REVENUE service center. Our integrated offline/online solutions, provide your customers the ability to respond how and when they want. Whether it’s our state-of-the-art Cloud technology, our Live Chat, or our Email service, all solutions are driven to engage your customer 24 hours a day, 365 days a year!
Some KEY Difference-Makers
- Strategy / Marketing services
- Integrated Customer Services: Offline / Online
- Multi-Channel Response
- Acquisition Programs
- Solid Retention Strategies
- Loyalty Programs: reward customers and grow your strategic partners
- Membership Programs
- Subscriber Services
- Round-Up Programs
- Opportunity Calling that ensures you never miss an opening
- Customer Survey Programs
- Business Intelligence that provides the right data to make informed decisions!
Our Abilities
Service Response Partners works from the inside-out to unearth the very building blocks that become award winning solutions, such as Customer Lifecycle Management and Business Process Outsourcing (BPO), which produce exactly the right procedure at exactly the right time.We perform enterprise-wide process improvements that simultaneously decrease cost and increase revenue, elevate customer loyalty and satisfaction, and rise above and beyond expectations.
Why Cloud Computing?
Historically, deploying mission-critical software required you to purchase software licenses from a vendor, install the software locally on employee PCs or servers, and retain an on-site IT Team to maintain it. Infrastructure costs, facilities costs, labor costs, and maintenance costs added up quickly as IT staff performed upgrades and patches, maintained security and servers, ensured redundancy and uptime, backed-up data, and more, and more, and more. And don’t forget — as your business grew, you needed to purchase additional licenses for new users, and implemented even more infrastructure, further driving up costs.But now there’s a better way. Cloud Computing.
How Does Cloud Computing Work?
Service providers such as Amazon, Google, and Salesforce.com make their infrastructure, platforms, and applications available to customers through a Web browser. Cloud computing combines the scalability of distributed grid computing with mission-critical availability and security for your piece of mind. Think of the cloud as loosely coupled business services running on an agile, scalable infrastructure — always on and ready when you need them.
Most cloud computing service providers offer a pay-per-use subscription model, so you only pay for what you use. There’s no up-front capital investment needed, and most importantly, it can be deployed instantly. The providers take care of all maintenance and upgrade-related issues for you (which can save you a bundle). And scalability? It’s virtually unlimited. As business needs change, you can instantly scale up or down to meet demand.
Cloud computing is simply the fastest way to generate high value from IT infrastructure, platforms, and software — all delivered as a service. It’s the future of computing.
Service Response Partners: A Proven "Contact Center Cloud"
For contact centers, traditional approaches to software and infrastructure deployments have severely curtailed their flexibility to adjust contact center infrastructure capacity to match their ever-fluctuating call volumes. Purchasing and deploying new licenses to meet sporadic, short-term needs is impractical from a time, cost, and resource perspective, and you end up paying for excess capacity.
That’s why Service Response Partners offers the Contact Center Cloud. Our solution gives you all the benefits of an enterprise-grade solution with instant scalability and rapid deployment in a pay-per-use model with no up-front capital cost.
We built the Service Response Partners Contact Center Cloud platform from the ground up for always-on availability and proven security, delivering 99.99% availability and a multi-layer security infrastructure that has passed the most stringent financial services security standards, including PCI Level 1 compliance. As a result, we have developed a contact center platform that meets the most stringent scalability, availability, and security standards of large enterprises.